[In URLs] Use ampersands instead of semicolons?

[shostakovich]

Hi,

typically OTRS urls look like this:

Code: Select all

index.pl?Action=AgentTicketZoom;TicketID=46307

We often have problems with such URLs and would like to have OTRS show "&" in URLs in the browsers adress line instead of " ;" - is this mod-perl which has to be touched?

TIA
Michael

[crythias]

It may be possible to use a mod-rewrite, but you may want to take a look at:
Kernel/Modules/

Code: Select all

 grep Action * | grep TicketID
AgentTicketActionCommon.pm:            URL => "Action=AgentTicketZoom;TicketID=$Self->{TicketID};ArticleID=$ArticleID",
AgentTicketCompose.pm:            URL => "Action=AgentTicketZoom;TicketID=$Self->{TicketID};ArticleID=$ArticleID",
AgentTicketCustomer.pm:                    || "Action=AgentTicketZoom;TicketID=$Self->{TicketID}",
AgentTicketEmail.pm:                    Link => '$Env{"Baselink"}Action=AgentTicketZoom;TicketID=' . $Ticket{TicketID},
AgentTicketEmail.pm:            OP => "Action=$NextScreen;Subaction=Created;TicketID=$TicketID",
AgentTicketForward.pm:        URL => "Action=AgentTicketZoom;TicketID=$Self->{TicketID};ArticleID=$ArticleID",
AgentTicketMerge.pm:                URL => "Action=AgentTicketZoom;TicketID=$MainTicketID",
AgentTicketPhone.pm:                Link => '$Env{"Baselink"}Action=AgentTicketZoom;TicketID=' . $Ticket{TicketID},
AgentTicketPhone.pm:            && $Self->{RequestedURL} !~ /Action=AgentTicketPhone.*LinkTicketID=/
AgentTicketPhone.pm:            OP => "Action=$NextScreen;Subaction=Created;TicketID=$TicketID",
AgentTicketProcess.pm:            URL => "Action=AgentTicketZoom;TicketID=$UpdateTicketID",
AgentTicketProcess.pm:        OP => "Action=AgentTicketZoom;TicketID=$TicketID",
AgentTicketSearch.pm:                    OP => "Action=AgentTicketZoom;TicketID=$TicketID",
AgentTicketSearch.pm:                    OP => "Action=AgentTicketZoom;TicketID=$ViewableTicketIDs[0]",
AgentTicketZoom.pm:                            'Action=AgentTicketForward;TicketID=$Data{"TicketID"};ArticleID=$Data{"ArticleID"}'
AgentTicketZoom.pm:                            'Action=AgentTicketBounce;TicketID=$Data{"TicketID"};ArticleID=$Data{"ArticleID"}'
AgentTicketZoom.pm:                    'Action=AgentTicketPhone;TicketID=$Data{"TicketID"};ArticleID=$Data{"ArticleID"};LinkTicketID=$Data{"TicketID"}'
AgentTicketZoom.pm:                        'Action=AgentTicketPrint;TicketID=$Data{"TicketID"};ArticleID=$Data{"ArticleID"}'
AgentTicketZoom.pm:                = 'Action=AgentTicketPlain;TicketID=$Data{"TicketID"};ArticleID=$Data{"ArticleID"}';
AgentZoom.pm:            . 'Action=AgentTicketZoom;TicketID='
CustomerTicketMessage.pm:            OP => "Action=$NextScreen;TicketID=$TicketID",
CustomerTicketProcess.pm:        URL => "Action=CustomerTicketZoom;TicketID=$TicketID",
CustomerTicketZoom.pm:            OP => "Action=$NextScreen;TicketID=$Self->{TicketID}",

I have a problem with the semicolons, too. Lync converts them to %3B.

[shostakovich]

I have a problem with the semicolons, too. Lync converts them to %3B.

Exactly, it's Lync here causing problems. But not only. Also seen the problem when adding OTRS URLs to MS sharepoint via its web interface. But well, this is Code change, so we cannot make changes here. I hoped for an easy configuration toggle.

[miramar]

Hi All,

I think we should put a bug report to bugs.orts.org.

Regards.