Customer-Group Relations

[nking]

I am hoping to resolve this issue soon. Here is what happens:
When number of our customers exceeds 200, I can only see 200 in Customer-Group Relations tab. That means I can only set permissions for first 200 customers and the rest of them do not get displayed in these settings. Is there a way I can increase this number? Code? SysConfig?

Thank you.

[jojo]

this needs to changed in the code.

But typically there is no need to use Customer Group assignment

[nking]

Our customers all have different permissions, which is why I assign them to different groups. For example, some have 24/7 support and some do not... So I need to be able to assign new customers to a group that has permissions to access a queue that only 24/7 support customers have access to. Something like that.

[jojo]

for this kind of config you should use Service/SLA which also can be assigned to customers

[nking]

Yes, I realize that but at this point I will have to re-do all the settings. Person who set it all up is no longer employed with our company and he created most configurations.

[nking]

I went to Manage Customer-Services Relations and it also limits me to 200 customers... So if I go with Services / SLA solution, it still won't solve my problem

[jojo]

you can search for customers in the screen (if you have at least 3.0.x)

[crythias]

Check this thread as well: viewtopic.php?f=62&t=12487#p48841

[nking]

you can search for customers in the screen (if you have at least 3.0.x)

I guess for now I will really have to manually look for those customers who are not being displayed due to these 200 limitations. It is kind of inconvenient though and I am just not familiar with Perl to find where it might be changed in a code. I will keep looking though.

[nking]

Check this thread as well: viewtopic.php?f=62&t=12487#p48841

I looked at the thread but I cannot find where I make a change?

[crythias]

otrs/Kernel/Modules/AdminCustomerUserGroup.pm

Code: Select all

sub Run {
    my ( $Self, %Param ) = @_;

    # set search limit
    my $SearchLimit = 200;

[nking]

otrs/Kernel/Modules/AdminCustomerUserGroup.pm

Code: Select all

sub Run {
    my ( $Self, %Param ) = @_;

    # set search limit
    my $SearchLimit = 200;

Great! Thank you so much for your help! Much appreciated, Sir.