Add a link between CIs

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yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Add a link between CIs

Post by yacine12 »

Hi Guys,
I want to add another type of link betwwen CIs as depend on or requierd to
Can i add it in sysConf,if yes how ?
Best Regards,
Yacine
Best Regards,
Yacine BELGHARD
Software Ingineer
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Add a link between CIs

Post by yuri0001 »

Good evening!
Try to see in SysConfig in Framework -> Core::LinkObject and activate type of link you need. Sports awaits. :)
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: Add a link between CIs

Post by yacine12 »

Hi my friend ,
Thank you,
I' tried before but it desn't work ,i think i can just modifie its name,but to add another in ObjectLink i can't add it ,
can you explain please on giving me a example,I'm so sorry my friend
Best Regards,
Yacine
Best Regards,
Yacine BELGHARD
Software Ingineer
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Add a link between CIs

Post by yuri0001 »

Hi!
I can't adding anything to standard link types. There all I need and more then I need.
Below my config for link objects
Framework - Core__LinkObject.png
Link Object.png
Unfortunatly my sreenshot maker FireShot for Firefox can't make shots of dropdown lists :(
I only translate types on Russian by ru_custom.pm :?
You do not have the required permissions to view the files attached to this post.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: Add a link between CIs

Post by yacine12 »

Thank You
I have tried that, but i need to add a link betwwen CIs,it's not enough for me.
So you don't have any idea about adding a link .
Anyway Thank you for your help ;)
Best Regards,
Yacine
Best Regards,
Yacine BELGHARD
Software Ingineer
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Add a link between CIs

Post by yuri0001 »

Hi!
There 5 types of links for CI's - in LinkObject::PossibleLink###3200-3204 - AlternativeTo, ConnectedTo, DependsOn, Includes and RelevantTo is it not enough for you?
Sorry, I don't know how to add more link types. :(
In some posts I have seen about addition to some xml file that describe parameters in SysConfig. It used in development of new modules for OTRS to configure new attributes. Try to see in Development manual about it.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yacine12
Znuny newbie
Posts: 78
Joined: 18 Apr 2012, 19:20
Znuny Version: 3.2.1
Company: Méditel
Location: Morroco

Re: Add a link between CIs

Post by yacine12 »

Hi,
Sorry it's not enough ,i must add other type
Thank you my friend,
Best Regards,
Yacine BELGHARD
Software Ingineer
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