I want to understand the below two scenarios can be met or not, with/without using Master-Slave feature.
1. If Parent ticket has been closed its child tickets also should be closed.
2. Parent ticket should not be closed unless child tickets are closed.
Using OTRS 3.0.11
RHEL Server
[Closed] Parent Child Concept
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srivatsatatti
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[Closed] Parent Child Concept
Last edited by srivatsatatti on 28 May 2012, 13:51, edited 1 time in total.
OTRS 3.2.x, Linux Ubuntu, Mysql 5.1.
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micshi
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Re: Parent Child Concept
MastSlave extension module should be installed and configured.1. If Parent ticket has been closed its child tickets also should be closed.
Ticket::Acl::Module###1-Ticket::Acl::Module should be enabled.2. Parent ticket should not be closed unless child tickets are closed.
micshi
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yuri0001
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Re: Parent Child Concept
IF Ticket::Acl::Module###1-Ticket::Acl::Module is enabled and MastSlave extension installed and configured, the first item not works.micshi wrote:MastSlave extension module should be installed and configured.1. If Parent ticket has been closed its child tickets also should be closed.
Ticket::Acl::Module###1-Ticket::Acl::Module should be enabled.2. Parent ticket should not be closed unless child tickets are closed.
micshi
You must select one of two.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
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OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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srivatsatatti
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Re: Parent Child Concept
Thanks
I figured out the same.
Tried to fix by creating a new link type and change type in CloseParentAfterClosedChilds.pm
I figured out the same.
Tried to fix by creating a new link type and change type in CloseParentAfterClosedChilds.pm
OTRS 3.2.x, Linux Ubuntu, Mysql 5.1.