Hello Group!
One remaining question for the day, I promise. Although I am new to OTRS v3.1.5, I appreciate that the application is browser-based and my question relates to CHAT.
Is CHAT a function that can be tied into OTRS (by installing a module/program)? For example if I have a question in an open ticket (in the queue) and wish to speak/CHAT to the requester, and the CHAT dialogue would append to the ticket's contents/history?
Thanks,
David
How to enable CHAT services within OTRS v3.1.5?
Moderator: crythias
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: How to enable CHAT services within OTRS v3.1.5?
Hi!
You can create Notes in TicketZoom with note-external type & customer will can read them in customer interface. It's not a CHAT, but some like it. You can also create notification to customer and agent about new Note & answer on it.
You can create Notes in TicketZoom with note-external type & customer will can read them in customer interface. It's not a CHAT, but some like it. You can also create notification to customer and agent about new Note & answer on it.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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- Znuny newbie
- Posts: 9
- Joined: 23 May 2012, 21:46
- Znuny Version: 3.1.5
- Real Name: david
- Company: experian-cheetahmail
Re: How to enable CHAT services within OTRS v3.1.5?
Is TicketZoom a package/add-on to OTRS? I was unable to locate it. Thanks!
Re: How to enable CHAT services within OTRS v3.1.5?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com