How to enable CHAT services within OTRS v3.1.5?

[danish]

Hello Group!

One remaining question for the day, I promise. Although I am new to OTRS v3.1.5, I appreciate that the application is browser-based and my question relates to CHAT.

Is CHAT a function that can be tied into OTRS (by installing a module/program)? For example if I have a question in an open ticket (in the queue) and wish to speak/CHAT to the requester, and the CHAT dialogue would append to the ticket's contents/history?

Thanks,
David

[yuri0001]

Hi!
You can create Notes in TicketZoom with note-external type & customer will can read them in customer interface. It's not a CHAT, but some like it. You can also create notification to customer and agent about new Note & answer on it.

[danish]

Is TicketZoom a package/add-on to OTRS? I was unable to locate it. Thanks!

[jojo]

No, it is build in.

Please read the documentations on http://doc.otrs.org first