How to create service request/incident email notifications?

[danish]

Hello Group!

Still new to OTRS v3.1.5 and wish to create and validate notification emails for when either a Service Request or Incident ticket is created and changes states.

How is this accomplished and can someone please direct me to the steps and views so that I can configure (add to and remove from) said email notifications?

Thanks,
David

[micshi]

It seems you have not yet readm Admin Manual.

Service Request or Incident ticket is created

For auto notification, you should make configuration in "Auto Responses" and "Auto Responses <-> Queues" in Amin Area.

Ticket State Chang

You should make some configuration in "Notificatin (Event)" in Amin Area.

micshi