subjects modification on followup emails ?

ipguy · Post by **ipguy** » 21 May 2012, 01:35

hi all

Is there any way to get OTRS to identify a ticket as a followup if the subject bas been "sightly modified"
e.g

original ticket subject = "critical error"
followup ticket subject = "comment added: critical error"

dylan650 · Post by **dylan650** » 22 May 2012, 03:13

I saw it in the docs while reading it last weekend. You might want to check the docs if no one tells you exactly where it is.

Post by **crythias** » 23 May 2012, 20:07

no. That's why it's important to include the ticket number.

ipguy · Post by **ipguy** » 24 May 2012, 01:12

crythias wrote:no. That's why it's important to include the ticket number.

well thats not true !
see:
PostmasterFollowUpSearchInReferences
PostmasterFollowUpSearchInBody
PostmasterFollowUpSearchInAttachment
PostmasterFollowUpSearchInRaw

Post by **crythias** » 24 May 2012, 02:01

Well, yeah, if you trust the voodoo to do it for you

.. but will they all look for the ticket number.

ipguy · Post by **ipguy** » 24 May 2012, 02:07

crythias wrote:Well, yeah, if you trust the voodoo to do it for you .. but will they all look for the ticket number.

the voodoo defiantly does not work in this case

Znuny and ((OTRS)) Community Edition

subjects modification on followup emails ?

subjects modification on followup emails ?

Re: subjects modification on followup emails ?

Re: subjects modification on followup emails ?

Re: subjects modification on followup emails ?

Re: subjects modification on followup emails ?

Re: subjects modification on followup emails ?