Dears,
I thank you all for your support and help,
I'm using OTRS in my daily activity and with this i've found that it would be better if i have onother additional culomn on the status view interface which will show me the number issues escalated to another lever of support, because i use OTRS in first level support. So I would humbly like to ask you if someone can help me, by indacating the way i can use to add that column.
The attached file, shows where i want to add that column.
Thank a lot for your attention and helpful spirit.
I'm waiting for your welcome reactions.
With regards;
Add an item to Status view description
Moderator: crythias
-
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
-
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: Add an item to Status view description
Here is the attachment showing the way i want it to be with your help!
Thank you a lot
Thank you a lot
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