Mostly phone tickets, email not always known

robin850 · Post by **robin850** » 05 Mar 2012, 03:57

We do not always know the email address of the customer. What ill effects would I be in for by not making the email field mandatory?

thanks,

robin850

robin850 · Post by **robin850** » 07 Mar 2012, 04:09

Wow, very busy forum. I guess I will have to dust off my Spanish and post in that section, maybe someone there can help.

Or I can hire an OTRS consultant.

Cheers,

robin850

yuri0001 · Post by **yuri0001** » 15 Mar 2012, 12:17

robin850 wrote:We do not always know the email address of the customer. What ill effects would I be in for by not making the email field mandatory?

thanks,

robin850

It's impossible. E-mail - is one of key in database for customer. Try to enter some unique name in e-mail format & don't check it in configuration

Post by **crythias** » 19 Mar 2012, 13:43

just use phone number-salt@mailinator.com. or viewtopic.php?t=8603&p=33924

Znuny and ((OTRS)) Community Edition

Mostly phone tickets, email not always known

Mostly phone tickets, email not always known

Re: Mostly phone tickets, email not always known

Re: Mostly phone tickets, email not always known

Re: Mostly phone tickets, email not always known