Ticket search by "historical" agent in 3.x?

[dietmarb01]

Hi,

when searching for tickets in OTRS 2.4, you could specify "Agent/Owner" and OTRS would find tickets that a specific agent had handled.
In 3.0, the search is now only possible for the (current) owner of the ticket.

Is there a way to get this feature back and search for an agent that (at some time) handled a ticket? For me, this was very helpful to find tickets that I once handled but that ended up with a different owner than me (e.g. given back to service desk for wrapup, etc.)

regards,
Dietmar

[earwax]

What do you mean an agent has handled it? Like an agent has touched the ticket, but no longer owns it? Like a history???

[dietmarb01]

yes, exactly. Occasionally I remember "having handled a similar case" some time ago and want to find the ticket again, even if I was not the last one (=current owner) to touch it.