Queue View - what's the purpose?

[Arry]

Hello,

I would like to ask you what the logic behind the 'Queue View' is?

I cannot find the rule describing what's appearing in there.

Sometimes I see 'My queues' and some extra queues, but I can't figure out why I see them there. When I add these queues to my queue, I see the tickets from them, but I don't see those queue names anymore.

If I deselect all the queues from my profile's My queues, I see nothing - neither tickets or queues.

I could not find the description of the functional purpose of this view.

Any help?
Arry

[micshi]

The Queue View provide a quick overview on unlocked tickets by design.

You should take action on those unlocked tickets.

Normally you should only select queues which you have rw right in pereference.

Thansk,

micshi