Hi,
I have to send email to OTRS system from my email address which is defined as an email address of an agent.
However, when I look at the information of the email received in OTRS, the email is defined ad received from a customer.
Since I'm an agent, I'd like that OTRS recognises my email address and indicates that the email has been received from an agent instead of a customer.
Is it possible?
Thank you for your help.
Stephane
email received from agent not recognized as an agent email
Moderator: crythias
Re: email received from agent not recognized as an agent ema
Agents would work via webinterface.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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crythias
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Re: email received from agent not recognized as an agent ema
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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