log reading

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branoma
Znuny newbie
Posts: 19
Joined: 18 Jan 2012, 21:27
Znuny Version: 3.0.11
Real Name: BM
Company: SLK Piestany

log reading

Post by branoma »

Is it possible to log if agent read ticket. Agent is trying to persuade me that there wasnt star symbol in message, when client answer to him. I need to knou if he read the answer. or its possible that star wasnt there?
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jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: log reading

Post by jojo »

Have a look in the apache access log
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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