fix star

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branoma
Znuny newbie
Posts: 19
Joined: 18 Jan 2012, 21:27
Znuny Version: 3.0.11
Real Name: BM
Company: SLK Piestany

fix star

Post by branoma »

Is it possible to fix symbol "star" in message till real reaction (a.g.answer) is done by agent. there are situations when agent open client reaction, forget answer and later cannot find right ticket (forget which was opened)
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jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: fix star

Post by jojo »

no
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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