OTRS - New Email arrival

[akamel]

Dear All,

I'am wondering if there is any one can help here, I'am using OTRS for since a year agao for TT support.

When a new email ticket comes, how can I make it once arrived to be higher in place @ the Dashboard to make (in another words, who to make ticket 'emails' arranged in ascending order with the time of arrival)

Your attention and support is highly appreciated.

[akamel]

Please Any one can update this ASAP

Appreciated

[jojo]

Please write your question in a more understandable way

[akamel]

Sure. I've just needed to edit some OTRS Sysconfig parameters to make it showes the newest email (once received) at the top of the Dashboard.

Thanks in advance for the support!

[akamel]

Any idea?

[jojo]

The Dashlet New Tickets will already show them, the newest on top.

Please don't write me PN on discussions!

[akamel]

Thanks jojo for the reply, but new email received for the same ticket number, this ticket not found @ the top of the dashboard.

Could you please clarify how to make this possible.

Aprreciate your suppport.

[jojo]

Unread articles will be displayed with a star on the ticket

[akamel]

Yeah, but how can I made them arranged, according to the newest tictet.

Thanks.

[jojo]

The are arranged by the date of the ticket, not the date of the latest article. You can not change it