Hello, how can I automatically set up owner of new email ticket for current user? Now I have to choose owner manually.
Thanks
New email ticket
Moderator: crythias
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: New email ticket
you can use a generic Agent for that
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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branoma
- Znuny newbie
- Posts: 19
- Joined: 18 Jan 2012, 21:27
- Znuny Version: 3.0.11
- Real Name: BM
- Company: SLK Piestany
Re: New email ticket
I thought during the creation "New email ticket" I have to manually choose an agent. My questin is if it is possible to setup agent automatically without manual choosing from list. Set up agent name who is creating ticket.