new field in report

[cbravo]

Hello guys, I wanted to know if I could add extra fields to the reports that you print out. For instance, I'm trying to get the owner of the ticket, but can't find a way to make it visible. Appreciate any help you guys could give me.

Thanks.

Greetings,

Carlos.

[jojo]

which report?

[cbravo]

a custom one that I made.

[jojo]

if it is a custom one, you should be able to do this...

[cbravo]

but I don't get the ticket owner as an option to select it. Thats the problem.

Is there any way to force it to be there? like hardcoding it there.

Greetings,

Carlos

[jojo]

Have a look at Stats::UseAgentElementInStats in Frontend::Agent::Stats

[cbravo]

thank you. That helped me a lot.

Appreciate it.