For reasons best known to themselves, my users would like to be able to create a ticket without an e-mail address. The NewTicketPhone and NewTicketEmail forms insist on having an e-mail address in the "From customer" field.
I know I am probably asking a ridiculous question, and what any customer is doing without an e-mail address in the 21st century is a mystery to me, but is there any way of creating a ticket without an e-mail address?
Solved: Ticket Without EMail Address
Moderator: crythias
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RBehr
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Solved: Ticket Without EMail Address
Last edited by RBehr on 29 Feb 2012, 12:05, edited 1 time in total.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
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crythias
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Re: Ticket Without EMail Address
phonenumber@mailinator.com is one way.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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