I have read the enclosed details in SysConfig for TicketGenerator section. I just need to know some details about DateChecksum method.
* Does the DateChecksum method generates the number on fly and assign it to ticket?
* Is it true that the role of TicketCounter.log file is not necessary if we select DateChecksum?
because I have an OTRS system running with DateChecksum as Ticket Generator method and the TicketCounter.log file is not updated for many month and hold some entry of previous year. I also monitored it after generating few more tickets but it's not being updated.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).