Fire notification on Link Created
Moderator: crythias
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- Znuny advanced
- Posts: 121
- Joined: 30 Aug 2011, 10:48
- Znuny Version: 3.3.8 && 4.0.9
- Real Name: Artjoms Petrovs
- Location: Latvia
Fire notification on Link Created
Is it possible to fire a notification on event LinkCreated. E.g. when I link a ticket as a child to already created ticket I want to warn Parent ticket owner that another ticket is linked .
Ar cieņu / Kind regards,
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Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer
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Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer
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- Znuny advanced
- Posts: 119
- Joined: 12 Jan 2011, 22:35
- Znuny Version: 4.x.x.x.x
- Company: Self-Employed
Re: Fire notification on Link Created
I need to do the same thing ... Originally I was trying to show the linked ticket on the customer interface (not hyperlinked or anything just plain text) but I quickly realized it would be significant code change (unless I am wrong ?!) so now looking at sending a notification but still investigating how this can be done ...
My main requirements is to show Customers linked tickets on the Customer.pl interface, in an email or in an external-note they can view
any idea??
My main requirements is to show Customers linked tickets on the Customer.pl interface, in an email or in an external-note they can view
any idea??
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)