Hide ticket type?

[Baustin]

Hi,

When you click into a ticket, you see star | No. | Type | | From | Subject | Created | Attachment |

Is it possible to remove one of these feilds? I have looked everywhere in the sys config and cant find it. Any help would be great.

Basically in every ticket, there will be a communication between 4 different parties so having "type" just confuses things as you only have "customer" and "agent"

Thanks

[MichaelR]

This has been covered time and time again.

Please search.

[Baustin]

This has been covered time and time again.

Please search.

So I have searched around for about 20 minutes. To be honest I don't even know what I am looking for, if I did, I wouldn't be here. Perhaps you could point me in the right direction?

[MichaelR]

http://forums.otrs.org/viewtopic.php?f=60&t=5156

Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)

[Baustin]

http://forums.otrs.org/viewtopic.php?f=60&t=5156

Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)

Thanks alot, I will take a look

[crythias]

or turn off Type as an option in SysConfig.

[Baustin]

or turn off Type as an option in SysConfig.

Yea I have looked at doing that, I searched for "type" Looked at all the results it brings but but cant find a way to disable it.

[crythias]

Edit Config Settings in Ticket -> Core::Ticket

Ticket::Type

Default value: No
Allows defining new types for ticket (if ticket type feature is enabled).

[Baustin]

Edit Config Settings in Ticket -> Core::Ticket

Ticket::Type

Default value: No
Allows defining new types for ticket (if ticket type feature is enabled).

I actually tried that one already but I can still see it when i click in a ticket

[crythias]

This was for creating a ticket, the type doesn't appear.

You want to remove it from showing? You can edit the .dtl, such as AgentTicketZoom.dtl



<!-- dtl:block:Type -->
<label>$Text{"Type"}:</label>
<p class="Value" title="$QData{"Type"}">$QData{"Type","18"}</p>
<div class="Clear"></div>
<!-- dtl:block:Type -->

[Baustin]

This was for creating a ticket, the type doesn't appear.

You want to remove it from showing? You can edit the .dtl, such as AgentTicketZoom.dtl



<!-- dtl:block:Type -->
<label>$Text{"Type"}:</label>
<p class="Value" title="$QData{"Type"}">$QData{"Type","18"}</p>
<div class="Clear"></div>
<!-- dtl:block:Type -->

Thanks alot, I will give this a go

[Weertolon]

I think i'll use this code too. Kudos!