Problem:
Code: Select all
Fri Aug 26 16:56:21 2011 info OTRS-CGI-10 Error sending message
Fri Aug 26 16:56:21 2011 error OTRS-CGI-10 Can't send message: 550Start mail input; end with <CRLF>.<CRLF>
Solution:
The send from of the notification is different from the send from of the autoreply.
Edit Config Settings in Framework -> Core
NotificationSenderEmail
Default value: otrs@<OTRS_CONFIG_FQDN>
Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master"
otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
This should match
The value in Admin, System Email Addresses Management
If they don't match, you'll get the crlf issue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please
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OTRS version, Operating System, and database type.
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