How to add a new Class in ITSM 3.0x

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yuri0001
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How to add a new Class in ITSM 3.0x

Post by yuri0001 »

Can't find how to add new Class to CMDB in ITSM 3.0x. Where i need search some param's in AdminConfig or Admin Area. :( I looked all param's but not found anywhere.
Forgive me for my bad English.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
bradzakreski
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Re: How to add a new Class in ITSM 3.0x

Post by bradzakreski »

Its in the sysconfig admin.
Wolfgangf
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Re: How to add a new Class in ITSM 3.0x

Post by Wolfgangf »

Go to Admin -> General Catalog -> ITSM::ConfigItem::Class and add your new class
go to admin -> Config Item and configure your new class

Hope that helps
Produktiv:
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yuri0001
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Re: How to add a new Class in ITSM 3.0x

Post by yuri0001 »

Yes, of course, thank you, where were my eyes :D
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
pete83
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Re: How to add a new Class in ITSM 3.0x

Post by pete83 »

I'm very sorry but I can't find out how to create a new class for the configuration-items. When I go to Admin > Sysconfig and select "GeneralCatalog" I get te see GeneralCatalog::Preferences. When I click on that I can edit some things .

Such as: GeneralCatalogPreferences###Permissions where I find something about ITSM::ConfigItem::Class.

But I tried to add a key but without success because I don't know exactly what I'm doing or supposed to do to get an extra config item class. Can someone explain how to accomplish this?
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41
yuri0001
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Joined: 17 Mar 2011, 14:40
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Re: How to add a new Class in ITSM 3.0x

Post by yuri0001 »

See Wolfgangf answer in this post
Go to Admin -> General Catalog -> ITSM::ConfigItem::Class and add your new class
go to admin -> Config Item and configure your new class
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
pete83
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Posts: 20
Joined: 23 Nov 2011, 18:18
Znuny Version: 3.0.11
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Re: How to add a new Class in ITSM 3.0x

Post by pete83 »

I'm sorry, I was blinded I think. I've found it, thank you.
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41
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