Having both options is confusing my users. I really only need Email Ticket. Is there anyway I can disable or hid the phone ticket option?
Thanks
Jenn
Phone Ticket and Email Ticket
Moderator: crythias
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- Znuny newbie
- Posts: 12
- Joined: 03 May 2010, 20:53
- Znuny Version: 2.0.5
Re: Phone Ticket and Email Ticket
Sure!
For most items in the OTRS interface it is possible to either remove them, or for instance to make them only available to members of a certain permission group.
go to Admin > SysConfig > Ticket > Frontend::Agent::ModuleRegistration and disable Frontend::Module###AgentTicketPhone
Regards,
Mike.
For most items in the OTRS interface it is possible to either remove them, or for instance to make them only available to members of a certain permission group.
go to Admin > SysConfig > Ticket > Frontend::Agent::ModuleRegistration and disable Frontend::Module###AgentTicketPhone
Regards,
Mike.
huntingbears.nl - @michielbeijen on Twitter
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- Znuny newbie
- Posts: 12
- Joined: 03 May 2010, 20:53
- Znuny Version: 2.0.5
Re: Phone Ticket and Email Ticket
Perfect! Thank you!!