Hi all,
I'm trying to install OTRS 6 Free versión, with the /otrs/installer.pl tool. But I'm getting this recurrent error when trying to create the system database (step 2):
Can't create otrs database. Database already exists.
I've checked that, previous to the database create process, not otrs user nor otrs database exists. This mariadb server is in the same host as otrs.
Any ideas about the error? I've tryed with several database/username names without success.
TIA
OTRS 6 Install - Database already exists
Moderator: crythias
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- Znuny newbie
- Posts: 3
- Joined: 16 May 2018, 17:15
- Znuny Version: 6 Free
Re: OTRS 6 Install - Database already exists
It is possible that chech the database schema and if mysql database exists, it returns as already exists. If you only have this database, I would purge MariaDb and install again.
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
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Re: OTRS 6 Install - Database already exists
Hi xavidivekite, you can verify entering to mariadb and execute show database; here verify that the database otrs exist, if this is so then delete this database and when you execute installer.php and the otrs will create your own database.
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- Znuny newbie
- Posts: 3
- Joined: 16 May 2018, 17:15
- Znuny Version: 6 Free
Re: OTRS 6 Install - Database already exists
Hi all,
I have:
- Checked that database that it's going to be created does not exist. But message that "database already exists" is shown.
- I have purged and reinstalling mariadb, but problem persists.
- I have changed database name, username, but problem still appears.
TIA.
I have:
- Checked that database that it's going to be created does not exist. But message that "database already exists" is shown.
- I have purged and reinstalling mariadb, but problem persists.
- I have changed database name, username, but problem still appears.
TIA.
Re: OTRS 6 Install - Database already exists
I think is a problem with the MariaDb, because even with purge, not delete every folder and file, so you could reinstall the o.s. and try again.
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- Znuny newbie
- Posts: 3
- Joined: 16 May 2018, 17:15
- Znuny Version: 6 Free
Re: OTRS 6 Install - Database already exists
I think that that's not a valid solution, server has another applications so It's not a solution to reinstall O.S. and try...
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: OTRS 6 Install - Database already exists
Hello,
you could manually create a database and database user and enter the credentials on page two.
Best regards
Emin
you could manually create a database and database user and enter the credentials on page two.
Best regards
Emin
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