How to customize "Filters in Use" on ticket search

Moderator: crythias

Post Reply
dwlangham
Znuny newbie
Posts: 8
Joined: 25 Apr 2018, 15:31
Znuny Version: 6.000

How to customize "Filters in Use" on ticket search

Post by dwlangham »

I would like to add to the list of selected filters in use on the agent ticket search window. For example, I want the "Subject" filter to always be on the search window so that it doesn't have to be selected as a filter option.

I thought maybe this would be configurable in system configuration Ticket::Frontend::AgentTicketSearch###DefaultColumns but I can't see how.

Is this possible?

Don
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: How to customize "Filters in Use" on ticket search

Post by root »

Hi,

Looks like you got the proper setting. But up to 6.0.6 there's a bug: https://bugs.otrs.org/show_bug.cgi?id=13408
And I don't see a fix on Bugzilla or the upcoming patchlevel: https://github.com/OTRS/otrs/blob/rel-6_0/CHANGES.md

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Lovo
Znuny newbie
Posts: 2
Joined: 27 Sep 2022, 13:08
Znuny Version: 6.3
Real Name: DT Lovo

Re: How to customize "Filters in Use" on ticket search

Post by Lovo »

Hi,

Is there any option to change Filters in Use for now? I would like to add for example Ticket Number to be always on search window. I also tried changing setting in System Configuration by changing Ticket::Frontend::AgentTicketSearch###DefaultColumns but it still doesn't work. Is there any solution for that?

Greetings,
LoVo
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: How to customize "Filters in Use" on ticket search

Post by root »

Lovo wrote: 12 Jan 2023, 11:35 Is there any option to change Filters in Use for now? I would like to add for example Ticket Number to be always on search window. I also tried changing setting in System Configuration by changing Ticket::Frontend::AgentTicketSearch###DefaultColumns but it still doesn't work. Is there any solution for that?
Hi,

Search the system configuration for settings named like Ticket::Frontend::AgentTicketSearch###Defaults### and enable the ones you need.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Lovo
Znuny newbie
Posts: 2
Joined: 27 Sep 2022, 13:08
Znuny Version: 6.3
Real Name: DT Lovo

Re: How to customize "Filters in Use" on ticket search

Post by Lovo »

Hi,

It worked, thank you for help.

-LoVo
Post Reply