Dynamic field data not showing up in Agent Queue View

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kvytla
OTRS newbie
Posts: 21
Joined: 22 Aug 2012, 20:20
OTRS Version?: OTRS 4.0.9

Dynamic field data not showing up in Agent Queue View

Postby kvytla » 11 Mar 2018, 09:25

Hello Everyone,

We are using process management in otrs 5.0 for employee on boarding in the organization.
I have created a workflow for the same and en\have created a dynamic field called joining date.
We need to have this field to show data in the queue view so that the agent working on the que can look at the joining dates and open these tickets to work on them.

My challenge is after having enabled this dynamic field in the agent queue view. I have blank data in the joining data column as shown in the attachment below.
Please let me know if i am missing something here.

otrs DF.JPG
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wheelshot
OTRS wizard
Posts: 187
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: Dynamic field data not showing up in Agent Queue View

Postby wheelshot » 20 Mar 2018, 20:49

If you go in the ticket itself in the dynamic field panel, do you see it filled up there?

Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?

dmunozs
OTRS newbie
Posts: 1
Joined: 06 Apr 2018, 01:40
OTRS Version?: 6.0.3
Real Name: David Muñoz Segura
Company: Gridshield

Re: Dynamic field data not showing up in Agent Queue View

Postby dmunozs » 06 Apr 2018, 15:40

Hello

The configuration

Screen Shot 2018-04-06 at 7.25.35 AM.png


Screen Shot 2018-04-06 at 7.29.53 AM.png
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kvytla
OTRS newbie
Posts: 21
Joined: 22 Aug 2012, 20:20
OTRS Version?: OTRS 4.0.9

Re: Dynamic field data not showing up in Agent Queue View

Postby kvytla » 12 Apr 2018, 10:55

wheelshot wrote:If you go in the ticket itself in the dynamic field panel, do you see it filled up there?

Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?

Dynamic Filed.PNG

Enabling DF in Queue view.PNG

Process fields.PNG
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kvytla
OTRS newbie
Posts: 21
Joined: 22 Aug 2012, 20:20
OTRS Version?: OTRS 4.0.9

Re: Dynamic field data not showing up in Agent Queue View

Postby kvytla » 12 Apr 2018, 10:55

Process sample 1.PNG

Process sample 2.PNG
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wheelshot
OTRS wizard
Posts: 187
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: Dynamic field data not showing up in Agent Queue View

Postby wheelshot » 12 Apr 2018, 15:59

There's your error (I think). On your config screenshot, for the default columns, you wrote "joiningdate" and not "DynamicField_joiningdate". You can see in the list that you added some the right way with "DynamicField_".

Tell me if its working.

kvytla
OTRS newbie
Posts: 21
Joined: 22 Aug 2012, 20:20
OTRS Version?: OTRS 4.0.9

Re: Dynamic field data not showing up in Agent Queue View

Postby kvytla » 08 May 2018, 15:12

Thanks a ton..it worked :)


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