Open TicketZoom after a ticket creation

Moderator: crythias

fcollerette
OTRS newbie
Posts: 12
Joined: 27 Dec 2017, 20:40
OTRS Version?: 6.0.2-03

Open TicketZoom after a ticket creation

Postby fcollerette » 12 Jan 2018, 20:52

HI,

I'm looking to get in the TicketZoom after an agent creates a ticket.

Currently, when we created a "phone ticket" and save it.
We stay in the "New Phone ticket" interface (an new empty one).

I would like that is an agent creates a ticket this way that when he saves it, he gets in the TicketZoom instead.

I try looking for something like "Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" or "Ticket::Frontend::AgentTicketMove###NextScreen" but I coudn't find anything related to "AgentTicketPhone".

Can anyone point me in the right direction ?

root
Moderator
Posts: 1053
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Open TicketZoom after a ticket creation

Postby root » 13 Jan 2018, 10:59

Hi,

That's a personal preference of the agent, he can switch from CreateTicket to TicketZoom on his own. System configuration is found by searching for CreateNextMask

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/

fcollerette
OTRS newbie
Posts: 12
Joined: 27 Dec 2017, 20:40
OTRS Version?: 6.0.2-03

Re: Open TicketZoom after a ticket creation

Postby fcollerette » 15 Jan 2018, 19:42

Wow ! How did I missed that !

Thanks a lot for your help.


Return to “General”

Who is online

Users browsing this forum: Volverine87 and 1 guest