Amazon ses service

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manojkumar
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Amazon ses service

Postby manojkumar » 04 Jul 2016, 11:19

Hi Guys,

We observed our otrs ticket reply mark as a spam. The we have decided to relay otrs email by Amazon ses service.
When we start the Amazon ses service on otrs we did not get the email notification. other funcation are working fine

Please let me know how i can resolve this issue.

Thanks

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crythias
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Re: Amazon ses service

Postby crythias » 05 Jul 2016, 16:03

Please look at your ses logs and determine path and any error messages relating to email transmission failure.
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manojkumar
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Joined: 04 Jul 2016, 11:09
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Re: Amazon ses service

Postby manojkumar » 01 Aug 2016, 13:20

Hi crythias,

I saw the logs and released when ticket notification emails are sending by the otrs, then they are without the from email address. That is the reason its not going.
Please let me know how I can fill the from email address.

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crythias
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Re: Amazon ses service

Postby crythias » 01 Aug 2016, 14:18

You may want to adjust Notificaton Sender in SysConfig
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manojkumar
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Re: Amazon ses service

Postby manojkumar » 03 Aug 2016, 12:00

Hi crythias,

I checked and able to send email by the otrs system. But the notification email alerts not received in my inbox. I checked the logs. In logs its showing below error:-
said: 501 Invalid MAIL FROM address provided (in reply to MAIL FROM command

This error is with notification emails and we are really need those.

Thanks

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Re: Amazon ses service

Postby reneeb » 03 Aug 2016, 14:36

Did you check what the address looks like? Did you configure NotificationSenderEmail?
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manojkumar
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Re: Amazon ses service

Postby manojkumar » 23 Aug 2016, 07:27

Yes, I have already configured the NotificationSender Email addrsess.
in otrs GUI settings.

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Re: Amazon ses service

Postby yatin » 07 Dec 2017, 17:03

Hi Manoj,

I have found the solution, We need to choose SendMailModule as SMTPTLS, by default it was set as Sendmail.
Also used SES Credentials in this Sysconfig and defined MAIL FROM address in SendmailEnvelopeFrom.
:D :) 8)
Framework -> Core::Sendmail


For bounce notifications, defined sender address in postfix config file.
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