Hi,
I'm running OTRS 5.0.23 on RHEL 7 I would like to use the Static option under Statistics -> Add.
Except I can't click on it, it's grey, how do I activate this ?
I have added a screen dump.
Regards,
Niels
Statistics » Add -> Static greyed out?
Moderator: crythias
Statistics » Add -> Static greyed out?
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Re: Statistics » Add -> Static greyed out?
Hello Niels,
you have to create a Perl module to use this kind of statistic (Kernel/System/Stats/Static/), which gives you the possibility to use your own input fields, output style and SQL queries.
Best regards
you have to create a Perl module to use this kind of statistic (Kernel/System/Stats/Static/), which gives you the possibility to use your own input fields, output style and SQL queries.
Best regards
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Re: Statistics » Add -> Static greyed out?
From the screenshot: Complex statistics that cannot be configured.
So it looks to me like you have to import that type of statistic.
Take a look at the manual: http://doc.otrs.com/doc/manual/admin/5. ... odule.html
So it looks to me like you have to import that type of statistic.
Take a look at the manual: http://doc.otrs.com/doc/manual/admin/5. ... odule.html
OTRS 5.0.26 with ITSM, and FAQ module on CentOS 7 with MariaDB and Apache
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Re: Statistics » Add -> Static greyed out?
Thanks for the replies !