Your quetion is not pretty clear to me, so it's just a guess. If you like to get the AD user's password sychronized into the OTRS database. No, that't not possible and there's no need for it. Just configure LDAP authentication against you Domain Controller.
OTRS 4 /5 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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