Sysconfig parameter ViewAllPossibleTickets seems not to work on OTRS 5

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racagalro
OTRS newbie
Posts: 16
Joined: 27 May 2013, 15:58
OTRS Version?: 3.3.1

Sysconfig parameter ViewAllPossibleTickets seems not to work on OTRS 5

Postby racagalro » 13 Sep 2017, 17:47

hello,

I have activated these parameter in Frontend::Agent::Ticket::ViewQueue, but no tickets on ro queues are listed on Dashboard. However I can access those tickets by search or selecting by Queue.

I see that ZZZAAuto.pm generated after rebuilding config is still showing the old value:
# grep ViewAllP ZZZAAuto.pm
$Self->{'Ticket::Frontend::AgentTicketService'}->{'ViewAllPossibleTickets'} = '0';
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} = '0';
#

Am I doing something wrong? Could you please give some help ?

Thank you.

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