Default next state of the ticket

Moderator: crythias

Felix2017
OTRS newbie
Posts: 11
Joined: 08 Aug 2017, 21:37
OTRS Version?: 5.0.22

Default next state of the ticket

Postby Felix2017 » 11 Aug 2017, 21:09

Hello, how can I set the default status when answering a request?

root
Moderator
Posts: 845
Joined: 18 Dec 2007, 12:23
OTRS Version?: 5.0.x
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Default next state of the ticket

Postby root » 11 Aug 2017, 23:45

Hi,

Check the SysConfig for Frontend::Agent::Ticket::ViewCompose###StateDefault

- Roy
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