OTRS problems with resources [SOLVED]

[jamartinezu]

Good afternoon
I hope they are fine.

I have a problem with my OTRS 5 in Ubuntu 16.04.
It is consuming a lot of resources.
One client connects and in 2 minutes there are 20 open sessions of Apache.

Show settings apache2.conf
Timeout 20
Keepalive on
MaxKeepAliveRequest 64
KeepAliveTimeout 3
HostnameLookups Off

prefork_mpm
StartServers 20
MinSpareServers 20
MaxSpareServers 40
MaxrequestWorker 200
MaxConnectionPerChild 4500

Memory Ram 8GB
Intel Core i5
Hard Disk 1TB
Parti. Swap 4.5 GB

Thanks for your time

[jojo]

Apache is doing what you told him to do.

How many concurrent agents you want to serve?

[jamartinezu]

Hi!!

I have just 15 agents.

[jojo]

Hi,


adjust:

StartServers 20
MinSpareServers 20

[jamartinezu]

Sorry
I try to understand.
I have to change the "20" in my (StartServers- -MinSpareServers) by another value?

prefork_mpm
StartServers 20 --5
MinSpareServers 20 --5
MaxSpareServers 40 --10
MaxrequestWorker 200 --200
MaxConnectionPerChild 4500 --500

Thank you very much for your time

[jojo]

Hi,

you have to adjust these lines:

Code: Select all

StartServers 20 
MinSpareServers 20 
MaxSpareServers 40 

But you should read and understand the apache documentation. Also you should have the approbiate knowledge to operate linux servers incl. Webservers, Database, Mail to run OTRS.

[jamartinezu]

Thank you very much for your support.
I solved the problem by editing those lines