Otrs calling a .Net Wcf

[MaxMaz]

Hello everyone
im getting an error in otrs webservice debugger:
Error in SOAP call: can't connect to localhost:10000(connection refused) SOAP.pm line 578

$SOAPHandle->call(@CallData); <============== line error

can you help me please?

[jojo]

check back with the developer of the webservice

[MaxMaz]

im webservice developer

Code: Select all

        public bool Method02([XmlElement(Namespace="")] string TicketID)
        {
            if (string.IsNullOrEmpty(TicketID))
            {
                return false;
            }

            return true;
        }

Is very simple webservice to test otrs as requester

[jojo]

I can not see any OTRS code...

[MaxMaz]

oh! what you need?????? i will paste it

[jojo]

please describe what you changed, what you expect etc

[MaxMaz]

i created an Invoker
transport http:soap :
endpoint http://localhost:10000/Service1.svc
namespace http://www.otrs.com/GenericInterface/Method02
Invoker details:
Name Method02
Event Handler TicketCreate

Im in debugging mode but otrs cant reach my webservice

My webservice (code above) works i tested with SOAPUI

[MaxMaz]

i got a log from webservice localhost site

Code: Select all

2015-09-14 15:57:10 ::1 POST /Service1.svc - 10000 - ::1 - - 415 0 0 1388
2015-09-14 15:57:10 ::1 POST /Service1.svc/mex - 10000 - ::1 - - 415 0 0 31

status is 415 is not good i think

hope it helps

[crythias]

im webservice developer :)

Code: Select all

        public bool Method02([XmlElement(Namespace="")] string TicketID)
        {
            if (string.IsNullOrEmpty(TicketID))
            {
                return false;
            }

            return true;
        }

Is very simple webservice to test otrs as requester

This bit of code does nothing of importance with respect to this forum topic. It certainly doesn't indicate anything calling OTRS. Nothing above indicates that the code should have any knowledge whatsoever of where OTRS exists, etc.

[MaxMaz]

i created an Invoker
transport http:soap :
endpoint http://localhost:10000/Service1.svc
namespace http://www.otrs.com/GenericInterface/Method02
Invoker details:
Name Method02
Event Handler TicketCreate

Im in debugging mode but otrs cant reach my webservice

My webservice (code above) works i tested with SOAPUI

Why You Say It???? Read above

[jojo]

the Namespace is not the emthod you request, what does the debugging of your webservice tell?

[MaxMaz]

the Namespace is not the emthod you request, what does the debugging of your webservice tell?

Hi jojo thanks to answer me!!!!
Unfortunately otrs doesnt reach my webservice, im debugging webservice with soapui and works!!!
i will attach otrs debugger log

Code: Select all

Communication sequence started (2015-09-15 09:03:13, debug)

$VAR1 = {
  'TicketID' => '1196'
};

Outgoing data before mapping (2015-09-15 09:03:13, debug)

$VAR1 = {
  'TicketID' => '1196'
};

Outgoing data after mapping (2015-09-15 09:03:13, debug)

$VAR1 = {
  'TicketID' => '1196'
};

Error in SOAP call: 500 Can't connect to localhost:10000 (Connection refused) at /TARGET/SHARE/var/otrs/Kernel/GenericInterface/Transport/HTTP/SOAP.pm line 578 (2015-09-15 09:03:13, error)

No data provided

What is the namespace right then?
Maybe problem is that OTRS send a content-type (soap+xml) while my webservice expect other content-type (xml)?????

[jojo]

connection refused means that the port on the OTRS server is not reachable

[MaxMaz]

connection refused means that the port on the OTRS server is not reachable

You mean the webservice port? is OTRS that invoke my webservice!!!
Btw problem is otrs content type because is different to webservice's content-type

Webservice site Log shows the error status 415

Code: Select all

2015-09-14 15:57:10 ::1 POST /Service1.svc - 10000 - ::1 - - 415 0 0 1388
2015-09-14 15:57:10 ::1 POST /Service1.svc/mex - 10000 - ::1 - - 415 0 0 31

[jojo]

you posted

Can't connect to localhost:10000 (Connection refused)

which is a quite clear message.

[MaxMaz]

Hi sorry for my delay, i changed few parameters and finally i got a different error:

Code: Select all

cannot process the message because the content type 'text/xml'; charset='utf-8' was not expected type "application/soap+xml'; charset='utf-8'

[crythias]

What did you find when you searched for that?

[MaxMaz]

Don't worry crythias i solved my problem
here my solution

1) changed host from localhost to normal ip adress
2) change in my webservice from soap 1.2 to 1.1

Now i got error from response

Code: Select all

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode xmlns:a="http://schemas.microsoft.com/ws/2005/05/addressing/none">a:ActionNotSupported</faultcode><faultstring xml:lang="it-IT">
...
faultstring></s:Fault></s:Body></s:Envelope>

ps. thanks to jojo