CustomerTicketOverV/view case-sensitive issue

[artjoms15]

Hello everyone!
We' ve got one issue after OTRS update to 3.1
Module CustomerTicketOverView has been renamed to CustomerTicketOverview and all the links sent to the customers now lead to the error log, where it is stated, that

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Module Kernel/Modules/CustomerTicketOverView.pm not found! 

Is there a solution for this, like making links case-insensitive links or making a redirect if the old URL is accessed
Thanks in advance!

Cheers,
A.

[CSL]

Hi,

I would think this must be a custom configuration that has been ported over to the new version. Have you tried searching through your config files for the string "CustomerTicketOverView" - eg

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grep -Rl "CustomerTicketOverView" /opt/otrs/Kernel/* 

This may reveal if you've got this hard-coded in sysconfig somewhere, or in an old version of a file that didn't get upgraded for some reason.

[artjoms15]

Excuse me, Maybe I speaked not so correctly. Everything ported absolutely fine! Module CustomerTicketOverview is working how it should and can be accessed via link written in correct case (with lower v). The thing is, that module (and link) CustomerTicketOverView is deprecated and all the previous links (e-mails), leads to the unexistant module For the moment Customers can access tickets by manually looking for them, but some of them maintain thei rown history of Incidents by using emails

[CSL]

Oh ok, didn't realise you meant old emails; I'd imagine creating a symbolic link in the directory would work:

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ln -s /opt/otrs/Kernel/Modules/CustomerTicketOverview.pm /opt/otrs/Kernel/Modules/CustomerTicketOverView.pm