CI-Graph Error

Moderator: tto

feldjaeger
OTRS newbie
Posts: 3
Joined: 11 Mar 2013, 13:20
OTRS Version?: 3.3.4

CI-Graph Error

Postby feldjaeger » 04 Mar 2014, 10:31

Hello,

i get an error if i try to generate a Graph in the CMDB. After clicking "Show Graph" a HTML Error appears:

Code: Select all

Cannot call method 'InitGraph' of undefined

TypeError: Cannot call method 'InitGraph' of undefined
    at http://otrstest/otrs/index.pl?Action=AgentObjectGraph;ObjectID=5;ObjectClass=ITSMConfigItem;RelevantLinkTypes=Alternativ
eTo,Includes,DependsOn,RelevantTo,ConnectedTo;RelevantObjectClasses=undefined;RelevantObjectSubClasses=22,23,25,26,24;MaxSearchDepth
=;UsedStrength=1;;ChallengeToken=DCYNrcNQqWN7K5KbleUF2ZqvaHLoFv5B:491:44
    at HTMLDocument.<anonymous> (http://otrstest/otrs-web/js/js-cache/CommonJS_4e32c58060eb11fd19a34bb0ac079291.js:1269:173)
    at c (http://otrstest/otrs-web/js/js-cache/CommonJS_4e32c58060eb11fd19a34bb0ac079291.js:2:25967)
    at Object.p.fireWith [as resolveWith] (http://otrstest/otrs-web/js/js-cache/CommonJS_4e32c58060eb11fd19a34bb0ac079291.js:2:26772)
    at Function.x.extend.ready (http://otrstest/otrs-web/js/js-cache/CommonJS_4e32c58060eb11fd19a34bb0ac079291.js:2:3305)
    at HTMLDocument.q (http://otrstest/otrs-web/js/js-cache/CommonJS_4e32c58060eb11fd19a34bb0ac079291.js:2:717)


This also happens on a Clean Fresh installed System.

System is : Ubuntu 13.10 with all required Modules for OTRS and KIX
OTRS 3.3.4 + ITSM
KIX 6.0.0

Thanks

feldjaeger
OTRS newbie
Posts: 3
Joined: 11 Mar 2013, 13:20
OTRS Version?: 3.3.4

Re: CI-Graph Error

Postby feldjaeger » 07 Mar 2014, 15:09

Hi,

i Update now to KIX4OTRS Version 6.0.2 and the Problem is solved.

Thx


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