Customer Ticket Template with Text Modules

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feldjaeger
OTRS newbie
Posts: 3
Joined: 11 Mar 2013, 13:20
OTRS Version?: 3.3.4

Customer Ticket Template with Text Modules

Postby feldjaeger » 11 Mar 2013, 13:33

Hi,

is it possible to get the TextModules window, in the Ticket Template (CustomerTicketMessageQuick) dialogue? i try to edit the dtl and pm files by me self, but i failed :(

Thanks for any hint

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: Customer Ticket Template with Text Modules

Postby brann » 27 Mar 2013, 17:12

Text modules are displayed due to queue, ticket type and ticket state - independently from the ticket templates. They are displayed anytime you have a text box (while ticket creating or ticket editing by adding notes, sending mails, etc.).
My first hint: Check the setting of text tempates.
Greetings, Anna


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