How to add a_body value in STATS reports

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NagenOTRS
Znuny newbie
Posts: 3
Joined: 15 Mar 2016, 18:34
Znuny Version: 3.2.9
Real Name: Nagendra Rao
Company: IKS Health

How to add a_body value in STATS reports

Post by NagenOTRS »

Hi,

We have a unique requirement from our customer that they would like to see the whole email tread in the STATS reports against each ticket. I am not able to find such a filed in creating the STATS report. I can see that this data is stored in a_body column of article table. But I do not know how to add this new field to the existing STATS reports.

Your help would be much appreciable.

Thanks,
Nagendra
NagenOTRS
Znuny newbie
Posts: 3
Joined: 15 Mar 2016, 18:34
Znuny Version: 3.2.9
Real Name: Nagendra Rao
Company: IKS Health

Re: How to add a_body value in STATS reports

Post by NagenOTRS »

Please ignore this, I have posted this in a different forum.
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