How to add a_body value in STATS reports

Howto's zu OTRS Themen. Keine neuen Topics mit Fragen in diesem Forum!
NagenOTRS
OTRS newbie
Posts: 3
Joined: 15 Mar 2016, 18:34
OTRS Version?: 3.2.9
Real Name: Nagendra Rao
Company: IKS Health

How to add a_body value in STATS reports

Postby NagenOTRS » 15 Mar 2016, 18:40

Hi,

We have a unique requirement from our customer that they would like to see the whole email tread in the STATS reports against each ticket. I am not able to find such a filed in creating the STATS report. I can see that this data is stored in a_body column of article table. But I do not know how to add this new field to the existing STATS reports.

Your help would be much appreciable.

Thanks,
Nagendra

NagenOTRS
OTRS newbie
Posts: 3
Joined: 15 Mar 2016, 18:34
OTRS Version?: 3.2.9
Real Name: Nagendra Rao
Company: IKS Health

Re: How to add a_body value in STATS reports

Postby NagenOTRS » 16 Mar 2016, 14:35

Please ignore this, I have posted this in a different forum.


Return to “Howto's”

Who is online

Users browsing this forum: No registered users and 1 guest