Updateerror 6.0.4 -> 6.0.6

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Wolfgangf
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Updateerror 6.0.4 -> 6.0.6

Post by Wolfgangf »

Hallo!
bekomme beim Upgrade folgende Fehlermeldung - hat da jemand eine Idee?
Danke im Voraus!
LG

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Serverfehler!

Die Anfrage kann nicht beantwortet werden, da im Server ein interner Fehler aufgetreten ist.

Fehlermeldung:
The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs/Kernel/System/ObjectManager.pm line 632. Kernel::System::ObjectManager::_DieWithError('Kernel::System::ObjectManager=HASH(0x55b091ede768)', 'Error', 'The constructor of Kernel::System::DynamicField::Backend retu...') called at /opt/otrs/Kernel/System/ObjectManager.pm line 314 Kernel::System::ObjectManager::_ObjectBuild('Kernel::System::ObjectManager=HASH(0x55b091ede768)', 'Package', 'Kernel::System::DynamicField::Backend') called at /opt/otrs/Kernel/System/ObjectManager.pm line 200 Kernel::System::ObjectManager::Get('Kernel::System::ObjectManager=HASH(0x55b091ede768)', 'Kernel::System::DynamicField::Backend') called at /opt/otrs/Kernel/System/Ticket/TicketSearch.pm line 1403 Kernel::System::Ticket::TicketSearch::TicketSearch('Kernel::System::Ticket=HASH(0x55b0941291a8)', 'CacheTTL', 1800, 'TicketCreateTimeNewerDate', '2018-03-30 00:00:00', 'TicketCreateTimeOlderDate', '2018-03-30 23:59:59', 'CustomerID', undef, ...) called at /opt/otrs/Kernel/Output/HTML/Dashboard/TicketStatsGeneric.pm line 134 Kernel::Output::HTML::Dashboard::TicketStatsGeneric::Run('Kernel::Output::HTML::Dashboard::TicketStatsGeneric=HASH(0x55...', 'AJAX', undef, 'CustomerID', '', 'CustomerUserID', '') called at /opt/otrs/Kernel/Modules/AgentDashboardCommon.pm line 980 Kernel::Modules::AgentDashboardCommon::_Element('Kernel::Modules::AgentDashboard=HASH(0x55b093453298)', 'Name', '0250-TicketStats', 'Configs', 'HASH(0x55b092e39fd8)', 'Backends', 'HASH(0x55b09330ae40)') called at /opt/otrs/Kernel/Modules/AgentDashboardCommon.pm line 610 Kernel::Modules::AgentDashboardCommon::Run('Kernel::Modules::AgentDashboard=HASH(0x55b093453298)') called at /opt/otrs/Kernel/System/Web/InterfaceAgent.pm line 1103 Kernel::System::Web::InterfaceAgent::Run('Kernel::System::Web::InterfaceAgent=HASH(0x55b092842c98)') called at /opt/otrs/bin/cgi-bin/index.pl line 40 ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler('Apache2::RequestRec=SCALAR(0x55b09198eda8)') called at /usr/lib/perl5/vendor_perl/5.18.2/x86_64-linux-thread-multi/ModPerl/RegistryCooker.pm line 206 eval {...} called at /usr/lib/perl5/vendor_perl/5.18.2/x86_64-linux-thread-multi/ModPerl/RegistryCooker.pm line 206 ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x55b091ede678)') called at /usr/lib/perl5/vendor_perl/5.18.2/x86_64-linux-thread-multi/ModPerl/RegistryCooker.pm line 172 ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x55b091ede678)') called at /usr/lib/perl5/vendor_perl/5.18.2/x86_64-linux-thread-multi/ModPerl/Registry.pm line 31 ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x55b09198eda8)') called at -e line 0 eval {...} called at -e line 0 ,

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Error 500
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
reneeb
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Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
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Re: Updateerror 6.0.4 -> 6.0.6

Post by reneeb »

Sind irgendwelche "DynamicField..."-Erweiterungen installiert? Dann müssen diese auch aktualisiert werden...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Updateerror 6.0.4 -> 6.0.6

Post by Wolfgangf »

nein gar nichts
2018-03-30_150234.png
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Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Updateerror 6.0.4 -> 6.0.6

Post by Wolfgangf »

Der Tip mit den dynamischen Feldern war gut - das SystemMonitoring Modul war der Fehler
- auf der Console deinstalliert
- otrs funktioniert jetzt
- über den Paketmanager wieder installiert
:shock:
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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