Ask to change queue after ticket lock

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tadynis
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Ask to change queue after ticket lock

Post by tadynis »

Hi,
I need this sollution, after when agent lock ticket, ask to change/correct ticket queue. It is possible to do it in some settings or I need change code ?
reneeb
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Re: Ask to change queue after ticket lock

Post by reneeb »

Is it always the same queue the ticket should be sent to when the ticket gets locked...
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tadynis
Znuny newbie
Posts: 3
Joined: 13 Jul 2017, 11:50
Znuny Version: 5.0.20
Real Name: Tadas
Company: KA

Re: Ask to change queue after ticket lock

Post by tadynis »

No, agent should select queue.
reneeb
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Re: Ask to change queue after ticket lock

Post by reneeb »

There is no way to do that... You might need to add some javascript that checks if the locking was changed and shows an dialog that asks the agent to change the queue
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
tadynis
Znuny newbie
Posts: 3
Joined: 13 Jul 2017, 11:50
Znuny Version: 5.0.20
Real Name: Tadas
Company: KA

Re: Ask to change queue after ticket lock

Post by tadynis »

:(
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