State is not updating after a customer email follow-up

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shanavas
Znuny newbie
Posts: 3
Joined: 10 Oct 2017, 07:58
Znuny Version: 5.0.23
Real Name: Shanavas
Company: Akbartravels

State is not updating after a customer email follow-up

Post by shanavas »

Dear Team,

Kindly advise the step for State update after a customer email follow-up.

Still we are getting the new state
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: State is not updating after a customer email follow-up

Post by wurzel »

Hi,

check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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