Dear Team,
Kindly advise the step for State update after a customer email follow-up.
Still we are getting the new state
State is not updating after a customer email follow-up
Re: State is not updating after a customer email follow-up
Hi,
check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.
Flo
check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.