State is not updating after a customer email follow-up

Allgemein Fragen, deutsche News, Ankündigungen & Events zum OTRS
shanavas
OTRS newbie
Posts: 3
Joined: 10 Oct 2017, 07:58
OTRS Version?: 5.0.23
Real Name: Shanavas
Company: Akbartravels

State is not updating after a customer email follow-up

Postby shanavas » 16 Oct 2017, 07:38

Dear Team,

Kindly advise the step for State update after a customer email follow-up.

Still we are getting the new state

wurzel
OTRS guru
Posts: 2229
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: State is not updating after a customer email follow-up

Postby wurzel » 16 Oct 2017, 08:38

Hi,

check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.

Flo
    OTRS 6.0.x, LAMP LIVE auf Debian 9
    OTRS Business Solution™ 5 Managed Silver

    -- ich gebe keine Unterstützung für die Windows Installation :-) I don't support Windows installations :)
    Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.


    Return to “Allgemeines”

    Who is online

    Users browsing this forum: No registered users and 4 guests