Hallo zusammen,
ich benutze OTRS 5.0.6 unter Debian 8 seit Monaten ohne Probleme.
Seit ein paar Tagen steht in Webfront end (dashboard) OTRS Daemon is not running.
Aber /opt/otrs/bin/otrs.Daemon.pl status sagt Daemon is running
$ /opt/otrs/bin/otrs.Daemon.pl status
otrs.Daemon.pl - the otrs daemon
Copyright (C) 2001-2016 xxx, http://otrs.com/
Daemon running
Wir hatten Problem mit dem Storage Zugriff. Dies könnte der Auslöser gewsen sein
OTRS Daemon is not running.
Re: OTRS Daemon is not running.
Hi,
Caches mal löschen (auch Browser Cache, ggf. Browser resetten)
Loader Caches löschen
Den Daemon stoppen
Den Daemon starten
falls das nix hilft
Caches mal löschen
Den Daemon stoppen
Prozesse prüfen, schauen ob noch ein Daemon Prozess läuft --> alle killen
Daemon neu starten
viele Grüße
Flo
Caches mal löschen (auch Browser Cache, ggf. Browser resetten)
Loader Caches löschen
Den Daemon stoppen
Den Daemon starten
falls das nix hilft
Caches mal löschen
Den Daemon stoppen
Prozesse prüfen, schauen ob noch ein Daemon Prozess läuft --> alle killen
Daemon neu starten
viele Grüße
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
umoers
- Znuny newbie
- Posts: 3
- Joined: 07 Feb 2017, 09:18
- Znuny Version: 5.0.6
- Real Name: Ulrich Moers
- Company: Gelita AG
Re: OTRS Daemon is not running.
Hi,
hat nicht geholfen. Der Daemon läuft, macht aber nichts.
$ bin/otrs.Console.pl Maint::Daemon::Summary
Gathering all daemons summary...
Tasks to be executed in future:
There are currently no tasks to be executed in future
Recurrent cron tasks:
NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION
CoreCacheCleanup 2017-02-05 00:20:00 N/A N/A 2017-02-12 00:20:00
GenerateDashboardStats 2017-02-07 18:05:00 N/A N/A 2017-02-08 01:05:00
ITSMChangesCheck 2017-02-07 17:10:00 N/A N/A 2017-02-08 00:10:00
LoaderCacheDelete 2017-02-05 00:30:00 N/A N/A 2017-02-12 00:30:00
MailAccountFetch 2017-02-07 17:10:00 N/A N/A 2017-02-08 00:10:00
OTRSBusinessAvailabilityCheck 2017-02-07 17:15:00 N/A N/A 2017-02-08 00:15:00
OTRSBusinessEntitlementCheck 2017-02-07 17:25:00 N/A N/A 2017-02-08 00:25:00
RegistrationUpdateSend 2017-02-07 17:30:00 N/A N/A 2017-02-08 00:30:00
SessionDeleteExpired 2017-02-07 18:55:00 N/A N/A 2017-02-08 00:55:00
SpoolMailsReprocess 2017-02-07 00:10:00 N/A N/A 2017-02-08 00:10:00
SupportDataCollectAsynchronous 2017-02-07 18:01:00 N/A N/A 2017-02-08 01:01:00
TicketAcceleratorRebuild 2017-02-07 01:01:00 N/A N/A 2017-02-08 01:01:00
TicketPendingCheck 2017-02-07 18:45:00 N/A N/A 2017-02-08 00:45:00
TicketUnlockTimeout 2017-02-07 17:35:00 N/A N/A 2017-02-08 00:35:00
Recurrent generic agent tasks:
NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION
DeleteJunkQueue 2017-02-05 06:00:00 N/A N/A 2017-02-12 06:00:00
Incident Escalation1 2017-02-07 18:00:00 N/A N/A 2017-02-08 07:00:00
Request Escalation1 2017-02-07 18:00:00 N/A N/A 2017-02-08 07:00:00
change Sidney to Sydney 2017-02-07 17:20:00 N/A N/A 2017-02-08 00:20:00
changeOwner ROOT-APA 2017-02-07 17:10:00 N/A N/A 2017-02-08 00:10:00
changeTicketNewOpen 2017-02-07 17:10:00 N/A N/A 2017-02-08 06:10:00
Done.
$ bin/otrs.Console.pl Maint::Daemon::List
Listing system daemons...
SchedulerCronTaskManager
SchedulerFutureTaskManager
SchedulerGenericAgentTaskManager
Done.
Ein Daemon fehlt: SchedulerTaskWorker
Kann man den starten?
hat nicht geholfen. Der Daemon läuft, macht aber nichts.
$ bin/otrs.Console.pl Maint::Daemon::Summary
Gathering all daemons summary...
Tasks to be executed in future:
There are currently no tasks to be executed in future
Recurrent cron tasks:
NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION
CoreCacheCleanup 2017-02-05 00:20:00 N/A N/A 2017-02-12 00:20:00
GenerateDashboardStats 2017-02-07 18:05:00 N/A N/A 2017-02-08 01:05:00
ITSMChangesCheck 2017-02-07 17:10:00 N/A N/A 2017-02-08 00:10:00
LoaderCacheDelete 2017-02-05 00:30:00 N/A N/A 2017-02-12 00:30:00
MailAccountFetch 2017-02-07 17:10:00 N/A N/A 2017-02-08 00:10:00
OTRSBusinessAvailabilityCheck 2017-02-07 17:15:00 N/A N/A 2017-02-08 00:15:00
OTRSBusinessEntitlementCheck 2017-02-07 17:25:00 N/A N/A 2017-02-08 00:25:00
RegistrationUpdateSend 2017-02-07 17:30:00 N/A N/A 2017-02-08 00:30:00
SessionDeleteExpired 2017-02-07 18:55:00 N/A N/A 2017-02-08 00:55:00
SpoolMailsReprocess 2017-02-07 00:10:00 N/A N/A 2017-02-08 00:10:00
SupportDataCollectAsynchronous 2017-02-07 18:01:00 N/A N/A 2017-02-08 01:01:00
TicketAcceleratorRebuild 2017-02-07 01:01:00 N/A N/A 2017-02-08 01:01:00
TicketPendingCheck 2017-02-07 18:45:00 N/A N/A 2017-02-08 00:45:00
TicketUnlockTimeout 2017-02-07 17:35:00 N/A N/A 2017-02-08 00:35:00
Recurrent generic agent tasks:
NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION
DeleteJunkQueue 2017-02-05 06:00:00 N/A N/A 2017-02-12 06:00:00
Incident Escalation1 2017-02-07 18:00:00 N/A N/A 2017-02-08 07:00:00
Request Escalation1 2017-02-07 18:00:00 N/A N/A 2017-02-08 07:00:00
change Sidney to Sydney 2017-02-07 17:20:00 N/A N/A 2017-02-08 00:20:00
changeOwner ROOT-APA 2017-02-07 17:10:00 N/A N/A 2017-02-08 00:10:00
changeTicketNewOpen 2017-02-07 17:10:00 N/A N/A 2017-02-08 06:10:00
Done.
$ bin/otrs.Console.pl Maint::Daemon::List
Listing system daemons...
SchedulerCronTaskManager
SchedulerFutureTaskManager
SchedulerGenericAgentTaskManager
Done.
Ein Daemon fehlt: SchedulerTaskWorker
Kann man den starten?
-
umoers
- Znuny newbie
- Posts: 3
- Joined: 07 Feb 2017, 09:18
- Znuny Version: 5.0.6
- Real Name: Ulrich Moers
- Company: Gelita AG
Re: OTRS Daemon is not running.
noch eine Ergänzung:
ich habe den daemon im Debug modus gestartet:
/opt/otrs/bin/otrs.Daemon.pl start --debug
otrs.Daemon.pl - the otrs daemon
Copyright (C) 2001-2016 xxx, http://otrs.com/
Daemon started
Debug information is stored in the daemon log files localed under: /opt/otrs/var/log/Daemon
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager with PID 19045
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager with PID 19046
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager with PID 19047
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19048
$ Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19052
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19053
$ /opt/otrs/bin/otrs.Daemon.pRegistered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19054
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19057
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19058
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19059
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19060
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19061
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19064
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19065
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19072
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19075
ich habe den daemon im Debug modus gestartet:
/opt/otrs/bin/otrs.Daemon.pl start --debug
otrs.Daemon.pl - the otrs daemon
Copyright (C) 2001-2016 xxx, http://otrs.com/
Daemon started
Debug information is stored in the daemon log files localed under: /opt/otrs/var/log/Daemon
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerCronTaskManager with PID 19045
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager with PID 19046
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager with PID 19047
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19048
$ Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19052
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19053
$ /opt/otrs/bin/otrs.Daemon.pRegistered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19054
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19057
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19058
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19059
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19060
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19061
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19064
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19065
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19072
Registered Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker with PID 19075