ITSM-CI-Attribute extensions available for download

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ITSM-CI-Attribute extensions available for download

Postby tto » 18 Mar 2011, 12:38

Dear OTRS-Community,

we, the c.a.p.e. IT GmbH, implemented a few additional attribute types for the ITSMConfigurationManagement CMDB for OTRS which are now available for free download. These attribute types improved the power and dhte usability of the OTRS-CMDB significantly. It allows you to easily set up complex CI-classes which consist of other, single CIs. For instance a virtual system (ci class 1) might run on a cluster (ci class 2) which again consists of various physical systems (ci class 3). It's possible to implement this scenario within standard OTRS by using CI-links. But due to the general approach of the linking mechanism it's very uncomfortable to link two, or in the cited example even more CIs. Furthermore, there is no history of links. Thus you cannot hav a look at historical link information. This is a major drawback when linking CIs of class X with CIs of class location. You will not be able to find out where a computer was located after the link has been deleted. So it's much better to keep this information within a CI-attribute.

However, to make a long story short - following there's a list of contained CI-attributes:

  • CIClassReference
    • behaves similar to customer user attribute but refers to another config item of some CI-class
    • allows to automatically delete and create links to CIs of a referenced class
    • eases the configuration of assembled config items, which consist (in parts) of other config items without annoying manual link creation
  • ServiceReference
    • behaves similar to customer user attribute but refers to services
    • allows to automatically delete and create links betwwen service and CI
  • QueueReference
    • behaves similar to customer user attribute but refers to queue
    • allows to define a prefered queue for special config items, like servers, PDAs, etc.
  • CIAttachment
    • allows to store documents, e.g. PDFs regarding this very CI directly in the CMDB
    • you may decied between data base- or file system storage
    • for DB-storage it brings its own DB-structure since virtual filesystem, delivered by OTRS proofed to be unsuitable at the current state
  • User
    • behaves similar to customer user attribute but refers to agent users
  • CustomerUserCompany
    • behaves similar to customer user attribute but refers to customer companies

http://opar.perl-services.de/bin/index. ... Collection

For feedback and (hopefully not too many :-)) bug reports, please contact us by email to support(at)cape-it.de. You could also use tha possibility of rating/commenting extensions at OPAR.

regards, tto
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Re: ITSM-CI-Attribute extensions available for download

Postby elaganiere » 08 Jun 2011, 17:33

This add on is exactly what I was looking for, CI to CI references within the CI definition and CI attachments, thanks!

Unfortunately, I'm running into an issue when attaching files to certain CIs. The following error msg appears:

"Wide character in subroutine entry at /opt/otrs//Kernel/System/CIAttachmentStorage/AttachmentStorage.pm line 356."

It may be that the issue occurs only for CIs created prior to the installation of the module.

OTRS:ITSM - 3.0.3 / 3.0.7

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 09 Jun 2011, 08:26

Hi there,

elaganiere wrote:Unfortunately, I'm running into an issue when attaching files to certain CIs. The following error msg appears:

"Wide character in subroutine entry at /opt/otrs//Kernel/System/CIAttachmentStorage/AttachmentStorage.pm line 356."


Which version of ITSM-CIAttributeCollection do you use?

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby Wolfgangf » 09 Jun 2011, 08:42

is it available for the 2.4.* version also?
Produktiv:
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Re: ITSM-CI-Attribute extensions available for download

Postby yuri0001 » 09 Jun 2011, 15:12

Hi! It's beutiful!!
2 questions:
1. For which versions of OTRS and ITSM this extension applicable?
2. Will I need to reinstall this extension after installing the new version, for example 3.03 ->3.4(5...)
Thanks! :o
Best regards Yuri Kolesnikov
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Re: ITSM-CI-Attribute extensions available for download

Postby elaganiere » 09 Jun 2011, 15:40

tto wrote:
Which version of ITSM-CIAttributeCollection do you use?



Using version 1.8.4

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 09 Jun 2011, 16:19

Wolfgangf wrote:is it available for the 2.4.* version also?



Indeed it is available fpor OTRS 2.4.x as well. Actually it was uploade to OPAR as well. Unfortunately it's almost impossible to download this old version via OPAR. I just attached it to this mail. In order to use this ITSM-CIAttributeCollection in OTRS 2.4.x another extension provided by us is required (OTRS::CiCS::ITSM). You find this extension on our website:

http://www.cape-it.de

...but keep in mind that this extension contains major changes and functional extensions to OTRS.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 09 Jun 2011, 16:22

Wolfgangf wrote:is it available for the 2.4.* version also?



would you please send a more detailed bugreport (OTRS version, OS-version, uploaded file type) to support@cape-it.de ? Thanks. Actually it should work, it's hard to reproduce this error without any detailed information. Thank You.

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 09 Jun 2011, 16:25

Hi there,

thanks a lot for your response :-)

yuri0001 wrote:Hi! It's beutiful!!
2 questions:
1. For which versions of OTRS and ITSM this extension applicable?
2. Will I need to reinstall this extension after installing the new version, for example 3.03 ->3.4(5...)
Thanks! :o


(1) for OTRS 3.0.x with corresponding ITSM-Extension, but with some additional requirements also for OTRS 2.4.x

(2) The one-file-modification to ITSMConfigurationManagement-Package is just required for uploading attachments. If you don't use thes attribute type, there's no need to reinstall the package. If you do, just reinstall the package and the modification will be done again.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby yuri0001 » 10 Jun 2011, 09:06

Hi Thanks!
And have any descriptions - how it works, though the example description of CI Class using this extension? :?
Best regards Yuri Kolesnikov
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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 10 Jul 2011, 14:44

yuri0001 wrote:Hi Thanks!
And have any descriptions - how it works, though the example description of CI Class using this extension? :?


There's a pod-file contained in the package. It describes the usage of all contained attribute types but no technical documentation. You can read the file also directly on OPAR.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby icm3012 » 14 Jul 2011, 09:51

Hello

I have the same problem. I have just rebuilt our test server with freash install of Ubuntu and OTRS 3.0.9 with ITSM 3.0.4 and this extra package as it has lots of what should be built in functionality to the ITSM system.

I have this same error as the first posting
ScreenHunter_02 Jul. 14 08.45.jpg
You do not have the required permissions to view the files attached to this post.
kind regards

Ian

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 14 Jul 2011, 18:39

icm3012 wrote:Hello

I have the same problem. I have just rebuilt our test server with freash install of Ubuntu and OTRS 3.0.9 with ITSM 3.0.4 and this extra package as it has lots of what should be built in functionality to the ITSM system.

I have this same error as the first posting
ScreenHunter_02 Jul. 14 08.45.jpg


The missing file could not be installed to to permissions in your OTRS-directory. If you installed the package via the Admin-areas package manager. The web server user is not allowed to create directories and files directly in otrs-home. Please check your permissions. You can fix this by reinstalling the package by the command line as a user who's allowed to create files. However, these two files are not required for function. The CHANGES-file contains the change-log and the dtl-file in the separate directory is inly relevant for an upcoming extensions, which allows not to manipulate otrs-home/Kernel/Output/HTML/Standard/AgentITSMConfigItemEdit.dtl in order to upload files.

Does the wide character print only happens when uploading certain files with certain file names or does it happens anytime?

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby icm3012 » 14 Jul 2011, 20:14

Hi TTO

The wide character error is happening on any file upload's, I have tried pdf, png, bmp, tff, txt and for each upload this error has been displayed. I have tried file sizes from 1Kb to 260Kb. The package was installed via the package manager.
kind regards

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Re: ITSM-CI-Attribute extensions available for download

Postby icm3012 » 15 Jul 2011, 22:48

Hi

I think I have resolved my problem, I have commented out the offending line 356 which is the MD5_hex parameter. Not sure the implications on doing so, but can now attach files and open them from the link in the asset record.

regards

Ian
kind regards

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Re: ITSM-CI-Attribute extensions available for download

Postby dblum » 27 Jul 2011, 13:22

Hallo,

wir habe grad die neueste Version in unser OTRS::ITSM 3.04 eingespielt und es funktioniert hervorragend mit der ITSM-CI-Attribute extension das man z.B. PDFs ( Handbücher) an die CIs hängen kann.

Nun wäre es schön wenn wir beim Ticket erstellen die CIs und Anhänge automatisch nach Service zugeordnet an das Ticket bekommen ohne es über den "link" manuell anheften zu müssen.

Vielen Dank für die Hilfe.


Hello,

We have the latest version in of OTRS::ITSM 3.04 and it works fine with ITSM-CI-Attribute extensions as the one PDFs may hang (manuals) to the CIs.

Now it would be nice if we ticket the CIs and associated attachments to automatically create service to get a ticket without it "link" to the need to manually attach.

Thank you for the help.

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Re: ITSM-CI-Attribute extensions available for download

Postby elaganiere » 27 Jul 2011, 17:41

Hi T.

I noticed that the module has recently been updated to 1.8.6. Are there release notes available?

Additionally, I have two questions:

Is it in the plans to make embedded link to CIs searchable? At this time, when selecting a CI link as a search field, is isn't possible to enter search criteria (1.8.4).

Also, have you considered allowing a specific link to many types of classes? For example, I would really like to link a CI to it's location which can be any one of several "location" CI classes such as warehouses, datacenters etc. I'd prefer not having multple fields for linked locations, of which only one would actually be valid.

Thanks for your work!

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Re: ITSM-CI-Attribute extensions available for download

Postby elaganiere » 27 Jul 2011, 22:39

Concerning my question regarding searching.. The behavior I encountered was due to an incorrect class definition. The key contained a space when it should not have. With that corrected, searching works as I expected it would, working with either the linked CI's name or ID.

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Re: ITSM-CI-Attribute extensions available for download

Postby adbat » 17 Aug 2011, 10:59

Hi,

I am testing this extension but I am trying to make it store attachements in file system.
I have changed the default storage and the attachemetns are saved but when I try to view them I get an error message:
'Can't use an undefined value as a SCALAR reference at /opt/otrs/bin/cgi-bin/../../Kernel/System/CIAttachmentStorage/AttachmentStorageFS.pm line 246.'

Is there anything more I need to configure besides AttachmentStorage::DefaultStorageBackendModule??

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 17 Aug 2011, 11:42

adbat wrote:Hi,
I am testing this extension but I am trying to make it store attachements in file system.
I have changed the default storage and the attachemetns are saved but when I try to view them I get an error message:
'Can't use an undefined value as a SCALAR reference at /opt/otrs/bin/cgi-bin/../../Kernel/System/CIAttachmentStorage/AttachmentStorageFS.pm line 246.'
Is there anything more I need to configure besides AttachmentStorage::DefaultStorageBackendModule?


OK, theres a bug. I attached a patch that should work - sorry, but no time for testing. A fixed relase will be available soon via OPAR.

Thanks for telling about the bug.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby adbat » 17 Aug 2011, 13:13

Patch works like a charm - thank you very much.

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Re: ITSM-CI-Attribute extensions available for download

Postby brann » 15 Dec 2011, 16:14

ITSM-CIAttributeCollection 1.9.4 for OTRS 3.0 was updated today, so please find it online in our download area "Additional modules" at
http://www.cape-it.de/additional-modules.html
in the list "Community modules of KIX4OTRS"
Kind regards,
Anna

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Re: ITSM-CI-Attribute extensions available for download

Postby brann » 16 Apr 2012, 09:48

Hello,
there are new modules for OTRS 3.1 developed by the capeIT available to download in our download area:
    CustomerUserImportExport
    CustomerCompanyImportExport
    ServiceImportExport

http://www.cape-it.de/otrs-module.html

or at OPAR:
http://opar.perl-services.de/bin/index. ... hor/CAPEIT

In advance, we're very thankful for your feedback.
Kind regards, Anna

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Re: ITSM-CI-Attribute extensions available for download

Postby vitalisator » 18 May 2012, 11:09

Hallo,

Gute Arbeit, danach habe ich schon lange gesucht!

gibt es den schon eine ITSM-CIAttributeCollection für OTRS Version 3.1.x?

habe mit der Version 1.9.6 auf dem OTRS 3.1.5 ausprobiert (nachdem ich die opm Version einfach hochgesetzt hatte).
CIAttachment, EncryptedText und LinkText funktionieren wunderbar
beim CIClassReference gib es eine Fehlermeldung wenn man das Config Item bearbeiten möchte:
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Re: ITSM-CI-Attribute extensions available for download

Postby brann » 18 May 2012, 11:38

Wir portieren das gern, wenn der Bedarf da ist. Für weitere Informationen, schreibe uns bitte eine E-Mail an info@cape-it.de

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Re: ITSM-CI-Attribute extensions available for download

Postby marte123 » 14 Aug 2012, 10:08

Hi,

habe gestern ITSM-CI-Attribute nach minimalen Anpassungen (Framework-Version, absolute Pfade) erfolgreich auf der 3.1.8 mit ITSM installiert. Auf den ersten Blick scheint alles problemlos zu funktionieren (testweise jedes neue Attribut durchprobiert) - endlich Anhänge an der CMDB. Danke dafür!

Eine Frage habe ich dann aber doch: Es ist ja jetzt möglich, CMDB CIs den Companies zuzuordnen. Klappt auch. Logisch wäre jetzt, wenn ich irgendwo in einer Übersicht für die Firmen sehen könnte, welche CIs der jeweiligen Firma zugeordnet sind. Geht das irgendwie? Im KIX gibts ja dazu irgendeine Übersicht, aber im OTRS ohne KIX?

Danke und Gruß

marte

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 14 Aug 2012, 10:23

Hi,

marte123 wrote:Eine Frage habe ich dann aber doch: Es ist ja jetzt möglich, CMDB CIs den Companies zuzuordnen. Klappt auch. Logisch wäre jetzt, wenn ich irgendwo in einer Übersicht für die Firmen sehen könnte, welche CIs der jeweiligen Firma zugeordnet sind. Geht das irgendwie? Im KIX gibts ja dazu irgendeine Übersicht, aber im OTRS ohne KIX?


I have some remarks:

(1) please use English in this area of the forum. It's more polite for non-German-speakers :-)

(2) ITSM-CIAttributeCollection fpr OTRS 3.1.x is being upgraded these days or already in testing - I have to ask for exact information, but in any case it's on its way.

(3) Your actual question finaly :-) - the easiest solution would be to perform a coresponding config item search. You may also define this search as a personal CI-search template for quick access. however, it's a neat idea for a usefull report in future releases :-)

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby marte123 » 14 Aug 2012, 11:23

Hi tto and thanks for your quick reply.

tto wrote:(1) please use English in this area of the forum. It's more polite for non-German-speakers :-)


ok, I will try. Thanks for the hint.

tto wrote:(2) ITSM-CIAttributeCollection fpr OTRS 3.1.x is being upgraded these days or already in testing - I have to ask for exact information, but in any case it's on its way.


I'm curious about the changes as the actual version is working fine for me.

tto wrote:(3) Your actual question finaly :-) - the easiest solution would be to perform a coresponding config item search. You may also define this search as a personal CI-search template for quick access. however, it's a neat idea for a usefull report in future releases :-)


Thats exactly the way I'm actually doing it.
But as the "Company" tab in OTRS is actually only of any use when adding a new company (I'm using the CustomerCompanySupport mode), it would be great if this could be changed to a overview of any CI, ticket, SLA and any other thing that it linked to a company. I think, KIX provides something like this.

Regards,

Martin

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Re: ITSM-CI-Attribute extensions available for download

Postby choenig » 18 Mar 2013, 15:40

Hi,

what's the state of CIAttributeCollection supporting OTRS v3.2.x?
Took a look at your homepage, but there are only all other free modules updated for 3.2.x.... :?

best regards
Christian
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anyone who finds clerical errors can keep it...

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 18 Mar 2013, 16:41

Hi there,

choenig wrote:Hi,
what's the state of CIAttributeCollection supporting OTRS v3.2.x?


our team is currently checking required modifications for 3.2.x. From my point of view, it SHOULD work already if you take the opm-file from the latest realease (2.0.1) and add another tag...

Code: Select all

<Framework>3.2.x</Framework>

...to the file. This allows re-/installation or upgrade on OTRS 3.2.x.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby choenig » 18 Mar 2013, 17:22

Hi tto,

thanks, done so far... Seems to be working with this workaroud! :wink:

greetings
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Re: ITSM-CI-Attribute extensions available for download

Postby tifoso » 22 Mar 2013, 10:14

Hello everyone,

I just installed the ITSM-CI Collection and added the attribute "CustomerCompany" to the CI definition.
But when trying to add an new CI and typing in the CustomerCompany field the name nothing is not found, only when typing customer_id results are shown.

In Config.pm CustomerCompanySerachFields are customer_id and name.

What is going wrong?

Thanks in advance!!

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 22 Mar 2013, 10:49

Hi,

tifoso wrote:I just installed the ITSM-CI Collection and added the attribute "CustomerCompany" to the CI definition.
But when trying to add an new CI and typing in the CustomerCompany field the name nothing is not found, only when typing customer_id results are shown.

In Config.pm CustomerCompanySerachFields are customer_id and name.

which Version of the package do you use? From Version 2.0.1 we were forced to rename the attribute to "CIACCustomerCompany", because OTRS-ITSM contains a similar attribute type now, which allows selection from drop down list of all companies. However, searching for customer company name should work as well. The coresponding code uses function "CustomerCompanyList" with automatic pre- and suffix wildcards:

Code: Select all

    my %CustomerCompanyList = $Self->{CustomerCompanyObject}->CustomerCompanyList(
        Search => '*' . $Search . '*',
    );


Does it change it's behavior when you switch between lower-/upercase? Do you have any log messages in otrs.log or webs erver log?

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby tifoso » 22 Mar 2013, 12:13

tto wrote:Hi,

tifoso wrote:which Version of the package do you use? From Version 2.0.1 we were forced to rename the attribute to "CIACCustomerCompany", because OTRS-ITSM contains a similar attribute type now, which allows selection from drop down list of all companies. However, searching for customer company name should work as well. The coresponding code uses function "CustomerCompanyList" with automatic pre- and suffix wildcards:

Code: Select all

    my %CustomerCompanyList = $Self->{CustomerCompanyObject}->CustomerCompanyList(
        Search => '*' . $Search . '*',
    );


Does it change it's behavior when you switch between lower-/upercase? Do you have any log messages in otrs.log or webs erver log?

regards, T.


Thanks for the fast respond tto,

yes, we use version 2.0.1 and we have neither no difference between lower- / uppercase nor entries in otrs or apache logs.
But after changing to attribute "CIACCustomerCompany" everything works fine!

Problem solved !

regards,
tifoso
OTRS 3.3.4 and ITSM 3.3.4 on Linux x64 Ubuntu with MySQL database

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Re: ITSM-CI-Attribute extensions available for download

Postby acorderor » 22 Mar 2013, 17:24

Hello I had OTRS 3.1 and migrated to otrs 3.2, and upgraded ITSM too. I used CIAttributeCollection Module, so I did what you mentioned on March 18th and was able to upgrade CIAttributeCollection module. It seems to work, because the fields that I have with reference to another CI Class are searched and showed fine, but it does not update nor creates new links.

I can see an error message in system logs as follow

Mar 22 08:53:52 localhost OTRS-CGI-10[5495]: [Error][Kernel::System::ITSMConfigItem::Event::ServiceReference_RefreshLinks::Run][Line:74]: Event::ServiceReference_RefreshLinks: Need ConfigItemID!
Mar 22 08:54:23 localhost OTRS-CGI-10[5500]: [Error][Kernel::System::ITSMConfigItem::Event::CIClassReference_RefreshLinks::Run][Line:76]: Event::CIClassReference_RefreshLinks: Need ConfigItemID!
Mar 22 08:54:23 localhost OTRS-CGI-10[5500]: [Error][Kernel::System::ITSMConfigItem::Event::ServiceReference_RefreshLinks::Run][Line:74]: Event::ServiceReference_RefreshLinks: Need ConfigItemID!
Mar 22 08:55:30 localhost OTRS-CGI-10[5495]: [Error][Kernel::System::ITSMConfigItem::Event::CIClassReference_RefreshLinks::Run][Line:76]: Event::CIClassReference_RefreshLinks: Need ConfigItemID!
Mar 22 08:55:30 localhost OTRS-CGI-10[5495]: [Error][Kernel::System::ITSMConfigItem::Event::ServiceReference_RefreshLinks::Run][Line:74]: Event::ServiceReference_RefreshLinks: Need ConfigItemID!

BTW I use CentOS 6.4 with apache and mod_perl

Any help will be appreciated.

Regards

Alvaro
Regards

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 22 Mar 2013, 19:44

acorderor wrote:Hello I had OTRS 3.1 and migrated to otrs 3.2, and upgraded ITSM too. I used CIAttributeCollection Module, so I did what you mentioned on March 18th and was able to upgrade CIAttributeCollection module. It seems to work, because the fields that I have with reference to another CI Class are searched and showed fine, but it does not update nor creates new links.

I can see an error message in system logs as follow

Mar 22 08:53:52 localhost OTRS-CGI-10[5495]: [Error][Kernel::System::ITSMConfigItem::Event::ServiceReference_RefreshLinks::Run][Line:74]: Event::ServiceReference_RefreshLinks:


yes, we found this out too - the package will be releasedfor OTRS 3.2 within the next weeks.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby acorderor » 22 Mar 2013, 22:39

tto wrote:
acorderor wrote:Hello I had OTRS 3.1 and migrated to otrs 3.2, and upgraded ITSM too. I used CIAttributeCollection Module, so I did what you mentioned on March 18th and was able to upgrade CIAttributeCollection module. It seems to work, because the fields that I have with reference to another CI Class are searched and showed fine, but it does not update nor creates new links.

I can see an error message in system logs as follow

Mar 22 08:53:52 localhost OTRS-CGI-10[5495]: [Error][Kernel::System::ITSMConfigItem::Event::ServiceReference_RefreshLinks::Run][Line:74]: Event::ServiceReference_RefreshLinks:


yes, we found this out too - the package will be releasedfor OTRS 3.2 within the next weeks.

regards, T.



Thansk tto,
We will be waiting for it. In the mean while we will keep looking into the package and see if we find it.

Regards

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Re: ITSM-CI-Attribute extensions available for download

Postby Hazet » 12 Apr 2013, 11:03

Hello,

same problem here. Have you already fixed the problem?
@tto: When do you think the next version will be available?

Greetings

Harry
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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 12 Apr 2013, 11:08

Hi,
Hazet wrote:same problem here. Have you already fixed the problem?
@tto: When do you think the next version will be available?


...within the next two weeks.

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby Hazet » 12 Apr 2013, 12:36

Thank you!
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Re: ITSM-CI-Attribute extensions available for download

Postby acorderor » 12 Apr 2013, 17:25

Hazet wrote:Hello,

same problem here. Have you already fixed the problem?
@tto: When do you think the next version will be available?

Greetings

Harry


Actually we stared reviweing the code, but we havent't been able to fix it. Hope realease comes out soon.

Regards.

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Re: ITSM-CI-Attribute extensions available for download

Postby acorderor » 18 Apr 2013, 18:20

Hazet wrote:Hello,

same problem here. Have you already fixed the problem?
@tto: When do you think the next version will be available?

Greetings

Harry



Hello we found a fix for the Links to be created and Refreshed.

In CIClassReference_RefreshLinks.pm

At the Run

#check required stuff...
#foreach (qw(Event ConfigItemID)) { # Gridshield FIX
foreach (qw(Event Data)) {

if ( !$Param{$_} ) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Event::CIClassReference_RefreshLinks: Need $_!"
);
return;
}
}
$Param{ConfigItemID}=$Param{Data}->{ConfigItemID};


For ServiceReference_RefreshLinks.pm we did the same.

Hope this helps while the realease is out.

BTW tto: This module is wonderful, previously we had to create store procedures to create relations and they usually last hours running.

Thank you again

Alvaro

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Re: ITSM-CI-Attribute extensions available for download

Postby tto » 19 Apr 2013, 08:42

acorderor wrote:
Hazet wrote:@tto: When do you think the next version will be available?

[...]
BTW tto: This module is wonderful, previously we had to create store procedures to create relations and they usually last hours running.


Hi there,

finally the package is available for download - you find it in OPAR or on our website

http://www.cape-it.de/free-otrs-community-additional-modules.html

@Alvaro: thanks for the feedback!

regards, T.
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Re: ITSM-CI-Attribute extensions available for download

Postby acorderor » 19 Apr 2013, 17:07

tto wrote:
acorderor wrote:
Hazet wrote:@tto: When do you think the next version will be available?

Hi there,

finally the package is available for download - you find it in OPAR or on our website

http://www.cape-it.de/free-otrs-community-additional-modules.html

@Alvaro: thanks for the feedback!

regards, T.



Thank you tto.
Already tried and it works as a charm.

Regards

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Re: ITSM-CI-Attribute extensions available for download

Postby brann » 24 Apr 2013, 13:11

Hello community,

if you wish to be informed about the release notes, etc., please subscribe to our newsletter by sending an email at info @ cape-it.de. Please write us, whether you wish to get the contents in German or English, too. Our English newsletter occurs approx. 4-5x per year, and German newsletter occurs approx. monthly. We inform there about road map, releases of KIX4OTRS and additional modules for OTRS as well as important events and partner news related to the service management issues.

Kind regards,
Anna

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Re: ITSM-CI-Attribute extensions available for download

Postby erbellico » 12 Aug 2013, 18:19

Successfully tested it out-of-the box on OTRS 3.2.9, works like a charm.
Thanks a million times. :D

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Re: ITSM-CI-Attribute extensions available for download

Postby erbellico » 12 Aug 2013, 18:33

Hello again community,
Any idea on how to filter the "Retired" CIs out of autocompletion? (e.g. DeploymentState <>"'Retired")

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ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3)

Postby brann » 02 Oct 2014, 11:13

Dear Community,

we've published the bugfix release for ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3).
You can download it for free at: http://www.cape-it.de/en/download/free- ... dules.html

Regards,
Anna

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Re: ITSM-CI-Attribute extensions available for download

Postby schaffel » 20 Jan 2015, 15:45

Will there be an a free release for OTRS 4.0?
production: OTRS 5.0.X | OTRS:ITSM 5.0.X | AWS-RDS MariaDB 10.1.X | CentOS 7

Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.

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Re: ITSM-CI-Attribute extensions available for download

Postby brann » 20 Jan 2015, 18:06

There is no set release date for ITSM-CI-AttributeCollection for OTRS 4.0.
If the module will be available, we'll announce it via newsletter, social media and here, in the forum.


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