[tool] setup OTRS-structures

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tto
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[tool] setup OTRS-structures

Postby tto » 09 Mar 2011, 20:14

Hi there,

attached to this posting you'll find an archive which contains a simple script to setup complex OTRS-structures out of an utf-8 encoded CSV-File. In this table file you can define groups, queues (with all required information like, system-address, escalation-times, follow-up, assigned group etc.) and roles as well as their permissions on a certain group. Just have a look at the sample file.

This script works only in one direction that is creating/updating queues, groups or roles. It is not able to export this date out of an already configured OTRS - yet :-).

feedback welcome

CU @ Chemnitzer Linux Tage :-)
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