ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

Moderator: tto

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

Postby brann » 02 Dec 2015, 17:23

Hi, we've released following OTRS community modules for OTRS 5:

ITSM-CIAttributeCollection 5.0.0

CustomerCompanyImportExport 5.0.0
CustomerUserImportExport 5.0.0
FAQImportExport 5.0.0
ServiceImportExport 5.0.0
UserImportExport 5.0.0

TemplateX 5.0.0

You can download them for free at: http://www.cape-it.de/download-modules or at OPAR.

Thanks in advance for your feedback!
Greetings, Anna

Andreas17888
OTRS newbie
Posts: 2
Joined: 29 Jun 2016, 10:33
OTRS Version?: 4 / 5
Real Name: Andreas
Company: Sulzer GmbH

Re: ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

Postby Andreas17888 » 05 Jul 2016, 11:22

Hello Anna,

we are using ITSM-CIAttributeCollection on OTRS5.
I expand the Computer Class with
--
{
Key => 'Location',
Name => 'Asset Location',
Searchable => 1,
Input => {
Type => 'CIClassReference',
ReferencedCIClassName => 'Location',
ReferencedCIClassLinkType => 'Includes',
ReferencedCIClassLinkDirection => 'Reverse',
ReferencedCIClassReferenceAttributeKey => 'SerialNumber',
SearchInputType => 'AutoComplete',
},
},
--
and the link is working while create a new CI (Computer) and also the export is working well.
But during the import the location will always change and set to the location with the lowest id.
The biggest problem is manually linked CIs will be overwritten and changed to a wrong location.
The same happens using OTRS4...

Do you have any clue?

Best regards
Andreas


Return to “Patches / Modules”

Who is online

Users browsing this forum: No registered users and 1 guest